frequently asked questions

Operational excellence is an organization’s ability to maintain control, consistency, and reliability across all levels of its security systems. It is founded on a clear definition of responsibilities, individual roles, established procedures, and ongoing improvement in operational practices. This approach relies on three core pillars:

• Expertise and preparation, ensuring teams are well trained, supervised, and supported by clear procedures and a stable, consistent framework;
• Adaptability and responsiveness, enabling operations to be maintained even in complex or crisis situations;
• Continuous improvement, driven by field analysis, feedback, and constant adjustment to the specific realities of each project.

A vulnerability audit (within the context of infrastructure security—whether physical, technical, or hybrid) is a structured and methodical diagnosis aimed at identifying, assessing, and prioritising exploitable weaknesses in a site, system, or organisation. Put simply, it determines where, how, and by whom a security breach could occur—and, crucially, what the consequences would be. Typically, a vulnerability audit includes:

• Context analysis: nature of activity, environment, site exposure, criticality of functions, human and material flows, etc.
•  Assessment of existing measures: fencing, access controls, surveillance, IT systems, emergency procedures, etc.
•  Identification of weak points: blind spots, unsecured access, insufficient redundancies, faulty procedures, likely human errors, technological dependencies, etc.
•  Prioritisation of vulnerabilities based on likelihood and potential impact (often using a criticality matrix).
•  Recommended corrective actions: technical, organisational, or human measures to reduce exposure and strengthen resilience. In essence, it is an objective and thorough evaluation of an infrastructure’s security—not merely verifying compliance but highlighting potential entry points for risks such as intrusion, failure, human error, or internal faults.

A security audit is a comprehensive, systematic, and documented assessment of an organisation’s or infrastructure’s security policy, systems, and practices. While a vulnerability audit seeks weaknesses, a security audit checks for consistency, compliance, and the effectiveness of the overall protection system. Put simply: A vulnerability audit asks, “Where are we weak?” A security audit asks, “Do we have the right tools to stay protected?” A typical security audit involves:

• Analysis of applicable standards and requirements, such as laws, standards (ISO 27001, EN 50518, etc.), internal regulations, specifications, and customer requirements;
• Verification of technical and human resources: access control, surveillance, maintenance, redundancies, emergency procedures, staff training, etc.;
• Assessment of actual system effectiveness and overall consistency, including organisation, hierarchy, communication, and coordination between internal teams and service providers;
• Comparison between observed practices and stated or regulatory policies;
• A summary report and action plan, detailing discrepancies, non-compliances, and improvement recommendations.

A Business Continuity Plan (BCP), or Plan de Continuité d’Activité (PCA), is a methodical approach to prevention, management, and recovery designed to ensure that an organisation’s critical operations continue during a major incident—be it a breakdown, cyberattack, fire, natural disaster, or any other disruptive event. Put simply, it ensures that business operations do not come to a complete halt, even when everything goes wrong. The plan is built around several key elements:

• Business Impact Analysis: identification of vital processes, essential resources, and maximum tolerable downtime;
• Definition of crisis scenarios: technical incidents, site losses, staff unavailability, supply chain disruptions, etc.;
• Planning of continuity measures: server redundancies, fallback sites, backups, communication channels, delegated responsibilities, and emergency partnerships;
• Disaster recovery strategy (Disaster Recovery Plan – DRP): technical and organisational procedures to restore full operational capacity after the crisis;
• Training, testing, and regular updating of the plan: the BCP evolves alongside the organisation and its risks.

Operational support is the implementation and practical backing of security measures identified during audits and planning phases. OPSMAN acts as a partner on the ground, ensuring the alignment between the agreed strategy and operational reality. Our teams provide direct, responsive monitoring of security measures, supporting managers and service providers. Support can take the form of on-site presence, remote supervision, or ad hoc assistance during sensitive events. In concrete terms, OPSMAN offers expertise in:

• Coordinating security actors (internal forces, service providers, local authorities);
• Managing deployed technical resources (access control, video surveillance, secure communications);
• Supporting decision-making during critical or high-risk situations;
• Providing feedback and continuously adapting procedures post-intervention. The goal is straightforward: ensuring continuity, reliability, and consistency of the security system, making sure every measure is effectively applied, controlled, and adapted to operational realities.